We hope you will be satisfied with the service provided by BCU Law Clinic and its clinic partners.
Should you wish to complain the procedure will be dependent on the principal supervisor of the clinic i.e. CELC, BCU, STC, named Private Practice and will be specific to their individual terms and conditions (which will be provided by the respective clinics).
In specific reference to the BCU clinics (Family/ Personal Injury) if you are unhappy please ask to see the Clinic Director and talk things over to see if you can solve the problem. If you wish to complain in writing, you should address your complaint by email to BCUlawclinic@bcu.ac.uk or by post to:
BCU Law Clinic, Birmingham City University
The Curzon Building
City Centre Campus
4 Cardigan Street
Birmingham B4 7BD
We have a written procedure in place that details how we handle complaints which is available upon request from Fiona Farrell, Director, who can be contacted on 0121 202 4605.
We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman can be contacted as follows:
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it)
The Solicitors Regulation Authority could also help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns via the Solicitors Regulation Authority website or by calling 0370 606 2555.
If you are unhappy about the way we manage your personal information you have a right to object to the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Visit the Information Commissioner website or call them on 0303 123 1113.