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We're listening

Student voice

We're committed to giving students the opportunity to provide feedback to improve the student experience at Birmingham City University. Working in conjunction with BCUSU, we aim to ensure your voice is heard.

There are a number of ways students can have their voices heard at BCU. Many of these are run and organised by your Students' Union, BCUSU.

Representation

From your BCUSU Executive team to School Reps and Course Reps, student reps act as a link between our staff and students.

Student Voice Council

We’ve introduced regular Student Voice Council meetings to share feedback and work together to resolve issues.

Student surveys

Module evaluations, National Student Survey, Postgraduate Survey and pulse checks all help us understand what’s important to you.

More on Student Voice from BCUSU

You said, we did

All forms of student feedback help us to improve and develop the student experience at BCU. Here are some of the actions we’ve taken based on student feedback.

  • YOU SAID: The food on campus is too expensive.

    WE DID: We’ve reduced the cost of food on campus by 40% and hot drinks by 25%.

  • YOU SAID: It’s sometimes hard to get hold of staff on email or Teams.

    WE DID: Our staff are now on campus more, helping you to get the support when you need it.

  • YOU SAID: Too many lectures are held online.

    WE DID: All timetabled teaching for this year will be delivered on campus, unless it’s part of an online or blended-delivery course.

  • YOU SAID: Timetables are published too close to when teaching starts.

    WE DID: We published timetables earlier than ever this year, and for the whole academic year to help you plan around your studies.

  • YOU SAID: Six hours isn’t enough time for laptop loans.

    WE DID: We’ve increased laptop loans from six hours to 24 hours.

  • YOU SAID: The School of Art library looked too old and shabby.

    WE DID: The School of Art library looked too old and shabby.

  • YOU SAID: You want to access more online resources from the Library.

    WE DID: We’ve increased our digital library to give you access to millions of e-resources.

  • YOU SAID: You wanted more engaging teaching.

    WE DID: We’ve invested in new skills and simulations classrooms to give you hands on, real-life experiences. 

  • YOU SAID: Dissertation printing wastes too much time and money.

    WE DID: We’ve abolished dissertation printing requirements across our courses.

  • YOU SAID: There should be a dedicated working space for research students.

    WE DID: We’ve opened our Research Hubs to provide hot desks, kitchens and meeting spaces.