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Enrolment FAQs

Enrolment

When can I enrol on my course?

You will need to complete a series of online enrolment tasks before arriving at BCU. An invitation to enrol will be emailed to you at least one month before your course start date provided you have accepted an unconditional offer.

You should complete all enrolment tasks online before you arrive at BCU.

Some students will need to book an on-campus appointment to complete enrolment. If you need to attend an appointment you will be able to book this in your enrolment task.

Once you are officially registered as a student at BCU, you will receive an enrolment confirmation email. Your student ID card will either be posted to your home address (September intake), issued to you during your on-campus appointment or will be available to collect from your Faculty Student Centre (January/February intake).

If we are unable to post your ID card, we will let you know where to collect it from when you arrive.

When I applied for the course I used the wrong email, can I change this?

Please email enrolment@bcu.ac.uk with your Student ID and let us know your correct email address, so that we can update it for you. 

I have been offered a place at BCU but have not received an email inviting me to enrol, what should I do?

Firstly check that you have accepted your unconditional offer. If you have accepted and still have not received an email invitation to enrol, please contact the Enrolment Support Team (contact details above). 

My enrolment link isn't working. How can I enrol?

To go back into your enrolment page please log back into your MySRS portal (https://mysrs.bcu.ac.uk/), log in with your applicant ID and password then click on the Course option from the menu and you will see a section called Enrolment.

When you go into this section you will have the option to “view details” or “enrol now” which will then take you back to the enrolment page.

I am having problems enrolling online, what do I do?

Click on the help button next to the enrolment task for guidance. You can also ask our Enrolment Support Team to guide you through the tasks by calling 0121 331 5684. We will help you to complete online enrolment whilst you are on the phone.

I have completed my online enrolment; do I still need to come onto campus to enrol?

Once you finish each enrolment task, the task will change to green to show that you have completed it. So, if you’ve completed everything, all your tasks will be green, and we will send you an email confirmation verifying you are fully enrolled on your course.   

If the tasks are blue, it means a BCU member of staff may need to look at this task before they can complete this for you, so please be patient and we will check it as soon as we can.

You may also need an on-campus appointment, you will be advised of this in the enrolment tasks. Only once this appointment has been held and all tasks completed, will you be fully enrolled.

If you are not sure what is outstanding or have any questions about the enrolment process or your ID card, please contact the Enrolment Support Team (contact details above).

Where can I find my BCU email and password?

When you are invited to enrol you should receive a separate email with your student login details, which you can use to access iCity, Moodle, email and more. If you don’t receive this or have problems accessing your account you can contact IT at ithelp@bcu.ac.uk

I cannot upload my proof of qualifications. What should I do?

Please send the document(s) to enrolment@bcu.ac.uk along with your Student ID number and we will upload the document/s for you.

I am required to do a DBS check where Can I access support for this?

You will only be required to provide your DBS or Occupational Health Report if you have been requested to do so during enrolment due to the nature of your course.

If you need to complete an Occupational Health and/or DBS check, you will have received instructions on how to do this by email.

If you have any issues completing these checks, please get in touch with your Faculty Student Centre by email with your student number.

When is the deadline to enrol?

We ask that all students enrol by the time your teaching starts. This will ensure that you have access to all the resources that you need to successfully start your course. 

Who can I contact about enrolment?

The Enrolment Support Team can be contacted by email or telephone. The team are available Monday to Friday, 9:30am until 4:30pm.

Email: enrolment@bcu.ac.uk
Telephone: +44 121 331 5684  

When you contact the Enrolment Support Team via email, please include your Student ID number. When calling please have your Student ID number to hand, as this will enable us to assist you with any queries you may have.

Course, personal and contact details

My course details are incorrect, what can I do?

Click on the Course Details enrolment task and check your course details carefully. If your course or start date is incorrect, please let us know and provide further details. This will turn the task blue, and a staff member will check it and contact you.

My name is incorrect. How can I change it on the portal?

You cannot change your name on the portal, please email evidence of your legal name e.g. passport, along with your Student ID number, to enrolment@bcu.ac.uk and we can arrange to get this changed for you.

My date of birth (DOB) is incorrect how can I change it on the portal?

You cannot change your DOB on the portal, please email evidence of your DOB e.g., passport, along with your Student ID number, to enrolment@bcu.ac.uk and we can arrange to get this changed for you.

Why is there a dash instead of my Surname?

The surname is a compulsory field in our system, as you do not have a surname on your passport we have to fill this field with a dash. Since you do not have a surname on your passport, a dash may be used to indicate that the field cannot be left blank. This practice helps ensure that all required fields are appropriately filled out for system compatibility and accuracy.

I have changed my name since application or online enrolment

If you have legally changed your name, you will need to email your deed poll document or marriage certificate to enrolment@bcu.ac.uk. 

I don’t use my given name. What should I do?

Your name on the system must show as it does in your ID but you can set your preferred ‘known as’ name.

Why do you need to know about my disability needs?

We need to know about your disability, including mental health to enable us to arrange reasonable adjustments in relation to your studies.

Why should I be on the electoral register?

If you are not registered, you cannot vote. The electoral register is also used in Credit Referencing when buying some items such as mobile phones or opening a bank account. Some employers also use Credit Referencing.

I’m not British, can I register to be on the electoral register?

Yes – Commonwealth, Republic of Ireland and some EU citizens are entitled to register and vote in all elections in Britain. Please Visit the UK government website for details.

I have not found accommodation yet, so I do not have a contact address to put on the Enrolment portal. What should I do?

Please place your UK home address as your term time address. You can then amend this afterwards by logging back into your MySRS portal and clicking on the address tile on your homepage. Don’t forget to update your address once you have secured your accommodation, it is important that we have correct details for all students.

I've not yet been allocated a room for my university accommodation. What should I do?

If you are not sure what your room number will be please leave this as your home address for now. When you do know, please amend the details on the MySRS portal. It is your responsibility to ensure these details are kept up to date.

Tuition Fees

I have selected the wrong tuition fee option. What should I do?

Please contact the Enrolment Support Team with your student ID number and confirm which option you intended to select. We will then assist you to update this information.

Why is the tuition fee task on my enrolment portal blue (pending approval)?

If it is blue, it means a member of BCU staff needs to look at this section before it can be completed. If you are receiving a Post graduate loan from Student Finance, please upload your Student Finance Entitlement Summary onto the enrolment task.

If you are having difficulties uploading your funding document, please email it, along with your Student ID number, to BCU’s Collections Team at collections@bcu.ac.uk.   

If you are a sponsored student and need support or have any queries, please contact sponsor@bcu.ac.uk

How much do I need to pay to be able to enrol?

If you are self-funded, you need to make sure that you have paid the minimum amount of 50% of your course fees before your enrolment appointment. Payments can be made via the online payment portal. 

If you are unsure how much you need to pay or need help with payment, please contact BCU’s Collections Team at collections@bcu.ac.uk.

If you have told us that you are getting a Student Loans Company (SLC) loan you do not need to pay a deposit, however if your loan is not approved you will become liable for paying your tuition fees.  

Where do I find my Student Support Number (SSN)?

When you reach the payment section of your online enrolment, if you have applied for Student Finance and your loan has been approved, you will be prompted to input a Student Support number. You will find this on your Student Finance Entitlement Letter. It starts with 4 letters, then 8 numbers and another letter at the end (e.g. AAAA12345678B).

How can I pay my tuition fees?

We provide our students with a flexible range of secure payment options so that everyone has a payment method to suit them. Your tuition fee can either be paid in full prior to, or upon enrolment or in many cases spread over manageable regular instalments. Find out more on our payments page. 

When is the deadline to pay my fees?

The deadline to enrol is Friday of week 4 of your course. This is the fourth Friday after the official start date of your course. 

ID cards and checks

How do I know if my ID check been successful?

We will update you once a member of staff has reviewed your documents and completed your check. You will be contacted by email if further information is required.

I am a new UK student and do not have the correct documents, what should I do?

To fully enrol you must provide us with one of the following forms of ID:

  • Passport (Preferred Option)
  • UK Driving Licence (Full or provisional)
  • European Union Identity Card

If you are unable to provide one of the documents above, you will need to present two items from below in person on campus: 

  • Birth/Adoption certificate 
  • Marriage/Civil Partnership certificate
  • Correspondence from Student Loan Company or local authority
  • National insurance card
  • HM Forces ID card
  • Credit card statement
  • Utility bill
  • Home office documents
  • Benefits statement (E.g. childcare, pension, etc.)
  • Correspondence from HMRC (Inland revenue) 

How can I upload a photo for my student ID card?

You are required to upload a passport-style photo when completing online enrolment. On the enrolment task click ID Card Photo Upload and then Update and follow the instructions on the screen. 

I cannot upload a picture onto the MySRS portal, what can I do?

Email your photo to the Enrolment Support Team enrolment@bcu.ac.uk with your student ID. We will upload your photo for you and let you know when your ID card has been posted to your home address. If we have not been able to post your ID card, we will let you know where to collect it from when you arrive at BCU.   

Please note that the photo must have the following specifications:

  • JPEG file
  • Pale/light background
  • Portrait (headshot)
  • Colour
  • No filter
  • No hats or headgear (unless worn for religious reasons)

I am enrolling for a course not based on BCU campuses – will I have a BCU Student ID card?

If you do not expect to visit campus as part of your course you will not normally be issued with a BCU ID card.

International students

Do I need to book an enrolment appointment, or can I turn up on the day?

We ask that you book in advance so that we know when to expect you. You can book an appointment on your MySRS portal when completing the online enrolment task.

Appointments will take place on campus in Curzon building. The enrolment centre is located on the first floor in room C140. Please book the first available appointment that you can attend, that way we can ensure you are enrolled as soon as possible.  

If you haven’t arrived in the UK yet, choose the appointment date closest to your predicted arrival date.

You will receive email confirmation once your appointment is booked. You can change your appointment by logging back into the enrolment task on MySRS portal.

If you come to enrolment without an appointment, we will do our best to accommodate you, but during busy periods we may need to book an appointment for you to return.      

Can I bring a friend or family member with me to my enrolment appointment?

There are lots of activities taking place at the start of term which means that campus can get busy. To help manage queues we ask that you do not attend enrolment in large groups. Only students with appointments should come to the enrolment centre.

What documents do I need to bring with me to my enrolment appointment?

Please have your Student ID number ready when you come in to see us.  

Please bring the following documents:

  • Passport  
  • Biometrics Residence Permit (BRP) if you have already collected it.  
  • Your dependants’ passports if you are collecting their BRP  
  • Proof that you have paid 50% deposit. PLEASE NOTE: this does not include any scholarship awarded.  
  • Have your UK termtime address and UK mobile number (if you have one) ready to show us  
  • Any other documents that you have been asked to provide

Providing proof of qualifications:

  • Admissions team will contact you to confirm which qualifications you need to bring. If you aren’t sure, you can contact them on International.admissions@bcu.ac.uk before your appointment.

My course is based at City South Campus, where do I go for my enrolment appointment?

You must attend an appointment at City Centre Campus. The enrolment centre is located on the first floor in room C140.  Maps and directions can be found on our City Campus map page.

Please check your booking confirmation email for the location before attending. 

Where do I collect my Biometric Resident Permit (BRP)?

The decision letter you have received from the Home Office will tell you where your Biometric Resident Permit (BRP) will be delivered to in the UK. 

If you are collecting your BRP from University, this will be issued during your enrolment appointment. Please book an appointment after you have received email confirmation that it is ready for collection.  

If you are collecting your BRP from the Post Office, you must collect it before attending your appointment. If your BRP is delayed, please let us know by emailing enrolment@bcu.ac.uk , don’t forget to include your Student ID number.

I am arriving in the UK after the start of my course. What should I do?

Please update your travel plans and arrival details on the mySRS portal. If anything changes you will need to log back in and keep us updated.

You should arrive in the UK before the start of your course. If you are going to be late you need to let the Student Engagement Team know by logging this on the mySRS portal or by emailing enrolment@bcu.ac.uk for approval. Please note that late arrivals may not be accepted and you may not therefore be able to commence your course at BCU.

How much do I need to pay to be able to enrol?

If you are self-funded, you need to make sure that you have paid the minimum amount of 50% of your course fees before your enrolment appointment.

Any scholarships which may have been awarded are not included in this amount it will be deducted off the remaining amount after enrolment.

Can I pay for my tuition fee in cash?

No, but at BCU we have a range of secure payment options. Information on payments can be found here on our payments page.

When is the deadline to pay my tuition fee?

If you are self-funded, you need to make sure that you have paid the minimum amount of 50% of your course fees before you complete enrolment. If you are not able to make this payment you will not be able to enrol and continue your course. 

How do I open a UK bank account?

Guidance on opening a UK bank account can be found on our planning finances page.

How do I set up a UK telephone number?

You do not need to be a citizen of the United Kingdom to buy a sim card. Please do your own research before choosing the best mobile network for you.

You might want to compare the network: Mobile Phone Networks | Comparethemarket

Do I need to attend all my timetabled sessions?

Students are expected to attend all timetabled sessions and the University is committed to helping students engage and achieve the best possible outcomes from their studies.  

As an international student studying under a Student Visa, you will be subject to the attendance monitoring process set out in the Student Attendance Policy. You may also be subject to additional attendance requirements to ensure that the University can meet its legal obligations and that you fulfil the conditions of your visa. If you have low attendance and engagement, then the University may withdraw you from your course and report your withdrawal to the Home Office.

The Student Academic Engagement Policy can be accessed from the Student Contract page under the relevant academic year. 

How do I register with a GP?

Find information on how to register with a GP.

Who can help me to find somewhere to live during term time?

The Accommodation team can help with finding University accommodation. You can find information on our accommodation page, or you can contact the team at accommodation@bcu.ac.uk

BCUSU can also help with student housing, please visit Housing (bcusu.com) for lots of handy hints and tips.

If I have Issues with BRP Card/Visa who do I contact?

The Student Services Batch Visa Scheme Team will be able to advise you, you can contact them at batch@bcu.ac.uk