IT, computer networks and printing

FAQs

How do I get help with IT-related problems?

The IT team can be contacted by phone 0121 331 6543, by email ithelp@bcu.ac.uk by Twitter or in person at the following locations:

City Centre Parkside Bridge Level 2
City South Ground Floor Atrium
Curzon Ground Floor C033A

How do I get my University email address?

This will be sent to you when you accept our unconditional offer of a place along with your Student ID and Password. Your University email address is usually in the format: Firstname.Lastname@mail.bcu.ac.uk. To access your emails you can log on to iCity and click the mail icon in the top right of the page or type mail.bcu.ac.uk into your browser. If you need help with your email address or your student ID and password, contact IT Help.

Can I change my password?

No, your password is automatically generated and cannot be changed unless it is compromised.

Can I get University emails on my phone or other mobile device?

Yes, you can set up as many devices as you like to receive your student emails. For more details, see our videos on YouTube or visit iCity.

IT Help staff can help you set up your phone at the following locations:

City Centre Parkside Bridge Level 2
City South Ground Floor Atrium
Curzon Ask Desk Level 1

Can I use my personal email at University?

Your student email account will be the main point of contact used by the University to send you important information, so please make sure you check it regularly.

How do I get help using e-learning tools such as Moodle?

For support with e-learning tools such as Mahara, Moodle and Turnitin, contact IT Help on 0121 331 6543 or email ithelp@bcu.ac.uk. You can also visit IT staff at your nearest help desk:

City Centre Parkside Bridge Level 2
City South Ground Floor Atrium
Curzon Ask Desk Level 1

We also offer training for these subjects, for more information please see the IT Training iCity page.

What if I’m struggling with IT generally?

IT provide free IT Training workshops for all BCU students.

Find the dates and venues for upcoming IT workshops and details on how to book your place by looking on the IT Training Timetable.

To view full course details and download course documents see our Current IT Workshops.

To request a special course as a group for a specific skill or software application, send us an email.

What is iCity?

iCity is the University’s portal giving you access to your emails, timetable, course information, Moodle, Faculty information pages, Library information, University messages and news in one place.

How do I log on to iCity from home?

Type icity.bcu.ac.uk into your Internet browser and enter your student ID and password when prompted. Alternatively, go to the University website and follow the Useful Links in the top right-hand corner.

Can I use my own laptop or tablet to access WIFI at the University?

Yes, the WIFI network at Birmingham City University is called Eduroam. Select WIFI settings on your device and search for the Eduroam network. Once you have selected this, enter your University email address and password to connect. For more details, see our videos on YouTube or visit iCity.

IT help staff can help you set up your laptop or tablet at the following locations:

City Centre Parkside Bridge Level 2
City South Ground Floor Atrium
Curzon Ask Desk Level 1

Can I access Eduroam from Birmingham City University accommodation?

Eduroam is not currently available in University accommodation.

Where can I get WiFi access in the University?

All campuses have wireless access in most locations.

What is Your Course?

Your Course gives you quick and easy access to your personal course and module information directly from iCity. You can view upcoming assignments, access Moodle, find contact details for your module and course leaders as well as your personal tutor. At a glance, you can see where you are in your studies and what work needs to be done.

What is my Timetable?

Your timetable is available as a tile on the iCity homepage which can also be synced with your smartphone.

What is the iBCU App?

iBCU is the best way to take your university experience with you wherever you go. The app is available for free on Android, iOS and Windows devices, and gives you access to your noticeboard, maps, Moodle modules, PC Finder and your timetable on the move. Download and simply sign in with your email address and password to personalise the experience to you.