Starting at BCU FAQs
- When will I receive my student ID card?
- I have asked for my student ID card to be posted to me, when will it arrive?
- Can I attend timetabled sessions before I am fully enrolled?
- Where can I find my log in details?
- Do I need to attend all my timetabled sessions?
- I cannot see my modules on Moodle. What should I do?
- I get an error message when I try to access my Moodle module. What should I do?
- I need help finding my way around campus
- How can I contact my course team?
- Where is my Faculty Student Centre located?
- How can I get a council tax exemption letter?
- I am a PHD student and cannot generate letters on the MySRS portal, what do I do?
- How can I sign up to sports clubs and societies?
- What shall I do if I think I have dyslexia, dyspraxia, dyscalculia, or attention deficit hyperactivity disorder?
- Is there anything else I need to do over the summer for prepare for uni?
When will I receive my student ID card?
Once you have completed online enrolment and your photo has been approved, your ID card will be posted to your home address. You will get an email notification once it has been sent.
Please note that we cannot print and post your ID card unless you have uploaded a suitable photo.
If we have not been able to post your ID card, we will let you know where to collect it from when you arrive.
I have asked for my student ID card to be posted to me, when will it arrive?
Your ID card will be posted to your home address using second class delivery service, up to two weeks before the start of your course. You will get an email notification once it has been sent. If your card has not arrived after 10 working days if receiving your email notification, please contact the Enrolment Support Team.
September intake: Your ID card will be posted to your home address using second class delivery service, up to two weeks before the start of your course. You will get an email notification once it has been sent. If your card has not arrived after 10 working days if receiving your email notification, please contact the Enrolment Support Team.
January/February intake: Your ID card will either be issued to you during your on-campus appointment or will be available to collect from your Faculty Student Centre once you are fully enrolled.
Can I attend timetabled sessions before I am fully enrolled?
You are expected to attend all of your timetabled sessions from the first week of teaching, even if you are still completing your enrolment.
Attendance is monitored from the start of term, if you have not been given a student ID card let your lecturer know that you are there and ask them to mark you as present.
Where can I find my log in details?
To log in to iCity and your BCU email account, you will need your student login details (these are different to your mySRS Portal login details). Once you have received your invite to enrol, your log in details will be emailed to you.
If you have not received your log in details within 48 hours, please check in your email junk/spam folder. If you cannot find them, please contact ithelp@bcu.ac.uk
PLEASE NOTE: When you first use your new login details to access any BCU services from outside of the University (including your new email account, Moodle, iCity etc.) you will be prompted to register for Multi Factor Authentication (MFA).
Do I need to attend all my timetabled sessions?
Students are expected to attend all timetabled sessions and engage fully with your studies.
The University is committed to helping students engage and achieve the best possible outcomes from their studies. For more information on the attendance monitoring process see the Student Attendance and Engagement Policy or Apprenticeship Attendance and Engagement Policy.
I cannot see my modules on Moodle. What should I do?
Please contact your Faculty Student Centre who will be able to help you.
I get an error message when I try to access my Moodle module. What should I do?
Please send a screenshot of the error message, along with your Student ID number, to IT Help at ithelp@bcu.ac.uk who will be able to assist you.
I need help finding my way around campus
During welcome week look out for student ambassadors around campus who can help you. We encourage you to find your Faculty Student Centre on your first day as they can help you with any queries relating to your studies at BCU. This will include sign posting to other BCU services that you may need access to.
How can I contact my course team?
You can find the contact details of your relevant faculty on our Faculty Student Centre page.
Where is my Faculty Student Centre located?
Please click on the link to find the location of your Faculty Student Centre
How can I get a council tax exemption letter?
As students in full time education, you are exempt from paying council tax. However, it is important that you ensure that Birmingham City Council are aware of your student status.
Your faculty at BCU will either inform the council of your status automatically or you may need to complete an exemption form, which you can fill out on the Birmingham City Council website.
Don’t forget to include a copy of your council tax exemption certificate which you can generate yourself.
To generate your own letter please log into MySRS and select the “Request Formal Letter”. Your letter will be emailed to your BCU email address.
Please note: to obtain this letter you must be fully enrolled.
I am a PHD student and cannot generate letters on the MySRS portal, what do I do?
You will need to request letters from the Doctoral Research College. Contact information can be found on our Doctoral Research College page.
How can I sign up to sports clubs and societies?
Get involved with BCUSU! Find out about clubs, societies and volunteering opportunities.
What shall I do if I think I have dyslexia, dyspraxia, dyscalculia, or attention deficit hyperactivity disorder?
Please send an email to disability@bcu.ac.uk to enquire about screenings and support.
Is there anything else I need to do over the summer for prepare for uni?
Make sure that all your enrolment tasks are green and you have received a confirmation email that your enrolment is completed. Once these are completed, you’re officially a student at BCU!
We also suggest downloading the preparing for Uni guide to help you get ready for student life and checking your Welcome Guide so that you know when to arrive and participate in your induction activities!
Welcome Week and Inductions
- When is my induction and when does my course start?
- What happens during Welcome Week?
- Do I have to attend welcome week activities?
When is my induction and when does my course start?
Search for your course details on our Welcome homepage to find your induction activities and the dates you will be expected to start your course.
What happens during Welcome Week?
There are a host of activities which take place during Welcome Week to help you to settle in to life at BCU, including sessions for your course and social activities run by BCUSU. Look out for more information sent to your BCU email address once you enrol.
Do I have to attend welcome week activities?
You will need to attend any activities for your course, which will be sent to you at the end of August.
You don't have to attend any BCUSU Big Welcome events, however we encourage students to participate at it gives you a chance to make friends and find your way around campus before teaching begins.